Management Systems for Educational Organizations: Requirements Based on ISO 9001:2015

Authors

Luis Miguel Romero Echevarría
Universidad Nacional Tecnológica de Lima Sur
https://orcid.org/0000-0002-1693-2115
Denny Rolando Lovera Bernaola
Universidad Nacional Federico Villarreal
https://orcid.org/0000-0003-4040-7537

Keywords:

Management Systems, Educative Quality, ISO 9001: 2015

Synopsis

It is often thought that all existing educational institutions meet optimal quality standards, since their main function is to educate children, youth and adults, who in turn aim to be competent professionals capable of performing efficiently in the world of work. , after a long training path. However, this does not always turn out to be the case.
There are thousands of private and public institutions that do not meet the quality of education that is expected and it is that, in the case of some private centers, it is usually left aside that ultimately they are companies installed in the market in order to generate Profits. Unfortunately, this reality is not foreign to the public sector. In both cases, entities can be observed that, far from providing a service in favor of the community, focus on making their business increasingly profitable.
For this reason, it is necessary for users interested in developing as professionals to be vigilant and alert about the educational service they request, that is, they must verify if the service acquired meets the educational quality standards that they should. For this, the student can verify if the organization of interest has the certification provided, at an international level, by the ISO 9001: 2015 standard, a regulation that supports the quality of the educational system of a certain organization, which has a prestige achieved through the years in relation to optimal standards of services and products in the different commercial areas that may exist.
For their part, educational companies must worry about implementing a quality management system that assures the user that they are being provided with an educated service. This, in addition to generating the expected economic income, will legitimize both the students and graduates of the institution and they will not only earn a good image and may have more followers, but will also guarantee the training of competent professionals in the nation, who will inexorably They lead a country to achieve the desired development and growth, not only economic, but also social.
Along these lines, it should be noted that when an organization is concerned with forming a quality system, it contributes positively to a nation. This is where the importance of educational managers lies, as well as teachers. The latter as a key piece for the student's training process.
The foregoing serves to give rise to the present investigation that aims to demonstrate the scope of a correct implementation of the quality management system in education, mainly university. This, considering what was pointed out by Martínez-Chairez (2016), who affirms that effectiveness and efficiency have great weight in an increasingly globalized world.
Thus, the training sector cannot move away from these parameters and, on the contrary, must carry out an increasingly firm work with ambitious goals in order to achieve an education that can serve the professional as a bridge for their optimal development in any part of the world. world.

 

Cite (APA)

Romero, L., & Lovera, D. (2023). Sistemas de gestión para organizaciones educativas: Requisitos en base a ISO 9001:2015. Editorial Navegante. https://submission.editorialnavegante.com/index.php/SEN/catalog/book/37

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Author Biographies

Luis Miguel Romero Echevarría, Universidad Nacional Tecnológica de Lima Sur

Doctor in Engineering from the Universidad Nacional Federico Villarreal - Peru, Master in Computing and Informatics from the Universidad Nacional Mayor de San Marcos - Peru; Industrial Engineer from the National University Federico Villarreal - Peru, Former Dean and Director of Engineering; University Accreditor; Research Professor at the National Technological University of Lima Sur – Peru.

Denny Rolando Lovera Bernaola, Universidad Nacional Federico Villarreal

Doctor in Administration and Doctor in Education, Master in Business Administration and Management. Economist by profession, applicant for Renacyt, teacher, Researcher

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Published

May 10, 2023

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